Product Care Information

WE WILL NOT BE RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF ANY ITEM, FINISHED OR UNFINISHED, THAT IS DAMAGED AS A RESULT OF IMPROPER CARE. FOLLOWING THESE SIMPLE INSTRUCTIONS WILL PROVIDE YOU WITH MANY YEARS OF ENJOYMENT FROM YOUR REAL WOOD PRODUCT.

UNFINISHED ITEMS:

UNFINISHED ITEMS ARE DEFINED AS RAW WOOD, UNPROTECTED, UNSEALED, AND EXPOSED TO THE ELIMENTS THAT IT LIVES IN. UNFINISHED, RAW WOOD ITEMS WILL DISCOLOR, MAY CRACK, SPLIT, SPLINTER, EXPAND/ CONTRACT, OR WARP IF LEFT UNFINISHED.

THIS IS BECAUSE WOOD IS A NATURAL SUBSTANCE THAT IS ALIVE AND EVERCHANGING.

IF YOU PURCHASE AN UNFINISHED ITEM FROM OUR STORE AND CHOOSE TO NOT HAVE OUR STAFF CUSTOM FINISH IT WE ASSUME THAT YOU WILL TAKE CARE OF THE FINISHING YOURSELF AND WE ARE NOT TO BE HELD RESPONSIBLE FOR THE FINISHING RESULTS. UNFINISHED FURNITURE IS NOT INTENDED TO STAY THAT WAY. YOUR ITEM MUST BE KEPT IN A CONTROLLED ENVIRONMENT WITHOUT EXCESSIVE HEAT OR COLD, HI OR LOW HUMIDITY.

ANY WARRANTY FOR A SPECIFIC ITEM THAT MAY BE OFFERED BY THE MANUFACTURER IS CONSIDERED TO BE NULL AND VOID IF THE PIECE IS NOT FINISHED, NOT ASSEMBLED PROPERLY, OR NOT FINISHED IN A TIMELY MANNER. GENERALLY YOU SHOULD HAVE YOUR PIECE OF FURNITURE FINISHED BEFORE ANY USE OR LONG TERM STORAGE.

KEEP IN MIND USING, TOUCHING, HANDLING, OR CLEANING UNFINISHED WOOD WILL CAUSE THE OPEN PORES OF THE UNFINISHED WOOD TO ABSORB OILS, DIRTS, CHEMICALS, ARTIFICIAL AND NATURAL LIGHT, MOISTURE, AND IMPURITIES IN THE AIR. THIS MAY RESULT IN AN UNEVEN FINISH AS WELL AS DAMAGE TO THE PIECE (AS REFERENCED ABOVE).

FINISHED ITEMS:

WE AT THE FURNITURE GALLERY SUGGEST THAT YOU CARE FOR YOUR NEWLY FINISHED FURNITURE AS YOU WOULD YOUR OWN SKIN. ODD AS THAT SOUNDS, WOOD AND SKIN SHARE SIMILAR QUALITIES. LIKE YOUR SKIN, WOOD IS AN ORGANIC SUBSTANCE THAT IS ALIVE AND CONSTANTLY CHANGING. YOU CARE FOR YOUR SKIN ON A REGULAR BASIS AND TAKE PRIDE IN ITS BEAUTY. USING HARSH OR ABRASIVE CHEMICALS UPSET THE NATURAL BALANCE OF YOU SKIN AS IT DOES TO YOUR REAL WOOD FURNITURE. A GOOD RULE OF THUMB WHEN TAKING CARE OF A FINISHED PIECE OF WOOD IS “IF YOU WOULDN’T PUT IT ON YOUR SKIN DO NOT PUT IT ON YOUR FURNITURE.” YOUR FINISHED ITEM MUST CURE FOR 15 DAYS PRIOR TO NORMAL USE OR ANY CLEANING; IT MAY BE USED CAREFULLY UNTIL IT CURES. DO NOT USE AMMONIA BASED PRODUCTS, BLEACH IN ANY FORM, ANY SPRAY CLEANER, ANY KITCHEN OR BATH PRODUCTS (INCLUDING DISH SOAP), NO DEGREASERS, NO GLASS CLEANERS, NO PINE OILS, NO 2-IN-1 PRODUCTS, NO ACIDIC MATERIALS, NO PLEDGE, NO OXY PRODUCTS, OR ANY SPRAY OR PASTE WAXES (SOME PASTE WAXES CONTAIN AGENTS THAT SOFTEN A FINISH).

WE ONLY SUGGEST USING A SLIGHTLY DAMP (NOT DRIPPING WET) CLEAN CLOTH OR GENERAL FINISHES BRAND ORANGE OIL.

THIS DOES NOT MEAN ORANGE CLEANER, WHICH IS ACTUALLY A DEGREASER. GENERAL FINISHES BRAND ORANGE OIL IS MADE SPECIFICALLY FOR CLEANING AND PROTECTING THE FINISHED FURNITURE THAT WE SELL BECAUSE THEY ARE ALSO THE MANUFACTURER OF OUR FINISHING PRODUCTS. IF YOU WOULD LIKE MORE INFORMATION ABOUT GENERAL FINISHES PRODUCT LINE YOU CAN VISIT THEIR WEBSITE AT GENERAL FINISHES

INFORMATION PROVIDED IS FOR OUR PRODUCT AND NOT NECESSARILY A GUIDE FOR ANY OTHER FINISHED FURNITURE. PLEASE REFER TO THE PARTICULAR MANUFACTURER’S INSTRUCTIONS FOR ALL OTHER PRODUCTS.

*ORANGE OIL MAY BE PURCHASED WITH YOUR ORDER FOR AN ADDITIONAL $5.00. PLEASE LET A SALESPERSON KNOW THAT YOU WOULD LIKE TO INCLUDE THIS AT THE TIME OF PURCHASE.

YOUR ITEM MUST BE KEPT IN A CONTROLLED ENVIRONMENT WITHOUT EXCESSIVE HEAT OR COLD. ALSO KEEP AWAY FROM HI OR LOW HUMIDITY. THIS CAN RESULT IN CRACKING, SPLITTING OR WARPING.

A NON-CONTROLLED ENVIRONMENT INCLUDES AN EXPOSED PORCH, GARAGE OR STORAGE SHED, ATTIC, CONCRETE FLOOR, OR IN A VACATION HOME WITHOUT TEMPERATURE CONTROL.

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